Client Profile
Our client is an American commercial real estate service company. The company’s global headquarters is located in Chicago, with regional headquarters in New York City, London, Sydney, and Bengaluru.

The Issue
Triggering of power alarm in Nectar – the power supply indication for the system was abnormal, and hence it was shut down.

Troubleshooting
Our engineers identified that the alarm was related to the power supply, specifically caused by the aging of the power supply board.

The Solution
– Our engineers created a ticket in the ITSM tool
– The team performed triage and tested the power supply board
– We checked the status of the environment and identified that the voltage exceeded the threshold value. The cabinet was also checked.

Conclusion
We informed the issue to the client, and with their approval we went ahead with a soft reset, followed by a reset of the board. We suggested the client to replace the board as required.