Client
This company provides high-end electrical installations throughout the Midwest, specializing in the industry’s most demanding projects-medical facilities, data centers and networks-while continuously expanding their reach. They are sought out by top firms to work on state-of-the-art health care facilities around the Chicagoland area and the Midwest.

Problem
Clients rely on this company for their quick communication, advanced knowledge of the industry and efficient installation process, which means an unreliable communication network can become a major hindrance to their day-to-day operations. With no proactive monitoring in place, the company’s controller would be woken up several times a month in the middle of the night to restart the servers. Their previous service providers were unreliable. Depending on the severity of the problem, the resolution used to take days. Because of unresponsive service from each of these IT providers, they had to start using internal resources for their IT maintenance. Issues such as printers jamming and applications running slow would take those employees away from their day-to-day responsibilities.

Solution
Comprehensive onsite and remote support with 24x7x365 proactive monitoring
CQ Infotech was able to bundle the features of all the providers into one lump package. During the client’s onboarding, our IT staff noticed that their corporate domain and servers structure wasn’t set up appropriately as well as uncovered that backups haven’t been taking place. The CQ Infotech team migrated servers, implemented a backup solution and installed a new Avaya phone system as their previous one was old and maxed out. CQ Infotech was brought on board to proactively monitor the company’s server and network 24/7/365 with eventEdge2.0, as well as provide system alerts and quick maintenance.