our services

Technical Services

Value-added business and technical services

CQInfotech has a customized approach to a company’s business needs and dedicated to tailoring effective IT solutions to add value to your organization. We believe that technology must be an integral part of an organization as correlating business initiatives with IT environment adds value, improves performance, lessens the risk, and delivers better service to customers. Furthermore, CQInfotech offers connected technical services for unified communication systems, enterprise software products, and telecom infrastructure.

Our core focus is the deliverance of quality service and industry-leading support in a challenging SLA environment to our clients on high priority, 24*7. Our verge in technical services is ‘ITIL delivery framework’, ‘Lean Six Sigma Operations’ and ‘Customer Focus Approach’. Our applications trio is exclusively designed and deployed to cater to technology services. With our ‘Offshore technical support’ adding remarkable value from technology, flexibility & financial perspective, we thrive to deliver best in class service and support to our clients and business partners.

Overview of Unified Communications:

CQInfotech is an active and energetic organization with creative penetration. Industry’s finest talent combined with sustainable applications and evolving operations are offered to our client markets globally. We are recognized service providers, and empower partners to gain significant business advantage through our unique solutions. With dedicated business values, CQInfotech offers the leading multi-channel services –Managed Services, Expense Management, and Professional Services for Unified Communications to Manufacturing, Government, Telecom, HeMSh Care, Financial Services and Entertainment Industries. We also deliver focused services to Software License Compliance and Application Development Solutions across the country.

CQInfotech being a customer-centric company, we completely honor and strive to meet our customer requirements by applying the highest standards of excellence. Our main focus to service is through a futuristic approach and we operate in a 24*7*365 business environment. We master in identifying strategic value propositions for our business clients and partners through our experience. We offer a robust platform for services with specialized tools as Acure for ticket management, ImpAct for call monitoring, Quality & Coaching and ViciDial for Call routing. Our work delivers great quality and data security to our clients and we strictly adhere to global standards and certifications.

Overview of Enterprise Solutions:

CQInfotech recognizes the service market and is well known as a global engineering ‘Business Process Outsourcer’ and ‘Managed Services firm.’ It helps organizations to begin a global sourcing strategy for ‘Value Added Resellers, Managed Service Providers, Cloud Service providers and Distributors’, who are interested to integrate globalization and operational methodology to offer a world-class experience. For organizations facing challenges in capacity, coverage, capabilities, and varying margin pressures, CQInfotech provides organizational agility in a highly measured tiered operational model.

Outsourcing technical support provides our clients with the opportunity to address constraints such as:

  • High attrition rates and labor costs among technical support staff
  • Physical plant minimization or elimination
  • Limited resources optimization
  • Scale expert teams to request
  • Hard to staff off-hours shifts coverage
  • Provides a competitive advantage to organizations
  • Our clients deliver high service at a low cost for better satisfaction of customers